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British Telecom Careers 2021 Hiring Freshers as Campus Trainee
 BT Group Careers 2023
British Telecom Careers 2021 Hiring Freshers as Campus Trainee of Any Degree Graduate
British Telecom Careers 2021: BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services 
Company Name: BT Group Company Website: BT Group Wikipedia: BT Group Wiki Position: Campus Trainee Degree Needed: B.E/B.Tech Passout Batch: 2018/2019/2020 Job Location: Gurugram Exp Needed: Freshers & Experienced Package: Best In Industry Jobs By Location And Passout Year: PuneHyderabad Delhi MumbaiCoimbatore Noida BangaloreChennai Off Campus NagpurGurgaon Walk In 2015 Batch 2018 Batch 2021 Batch 2016 Batch2019 Batch 2022 Batch 2017 Batch 2020 Batch 2023 BatchEssential Skills: Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skillsBe flexible to work in rotational shiftsGood questioning and listening skillsGood empathy and customer ownership skillsGood cross-cultural awareness to be able to effectively communicate with UK customersGood objection handling/diffusing/complaint handling skillsGood customer interaction skills with the ability to recognise the customers’ needsGood self-management (Attendance/Break Management/Adherence/AHT/Wrap)PC literate with good system navigation skillsGood Data input skillsGood Problem solvingGood MS Office (Excel, Word, Outlook) skillsWhy this role matters for British Telecom India Careers: To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs.The work will be allocated in the queue in the form of Chat or back office wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer.This involves working on chat & back office (inbound and outbound) queues basis the alignment.Need to understand the customer query / concern and take appropriate action accordingly.This can involve a certain amount of investigative work, checking for process via different tools.Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures.Responsibilities: To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.To ensure prompt and accurate information being provided with appropriate resolutionTo achieve operational targets as defined by for the processTo maintain queue levels to agreed SLA targets levelsTo achieve and maintain a good knowledge/capability of BT systems.When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office.To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teamsTo complete/participate in ad-hoc projects to drive efficiencies and improvements in the processTo fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.Share best practice within the team and across the Digital Care CommunityAdhere to relevant shift patterns and break schedulesTake responsibility for personal development and drive own performanceApply Link: Click here CyberTecz Jobs is Available on Play Store, Download Now & Get an Inside Look into Latest Campus Recruitment: Click here British Telecom Interview Questions for Technical Round: Click here HR Interview Questions of British Telecom: Click here How To Write Resume For Getting Shortlisted In British Telecom: Click here British Telecom Mock Test with Aptitude and Coding Assessment: Click here Join Telegram Group of Daily Jobs Updates for 2010-2023 Batch: Click Here If You Want To Get More Daily Such Jobs Updates, Career Advice Then Join the Telegram Group From Above Link Also Press Red Bell Icon At The Left Side of Page To Subscribe our Updates. Infosys Recruitment 2021 For Freshers has been Started Across India: Click here Accenture Hiring Freshers of Package 4.5 LPA Across India: Click here Why You’re Not Getting Response From Recruiter?: Click here Top 5 High Salary Jobs in India IT Sector 2021: Click here Whats is the Difference Between CV and Resume?: Click here How To Get a Job Easily: Professional Advice For Job Seekers: Click here A Leadership Guide For How To Win Hearts and Minds: Click here Ways To Find Peace of Mind and Inner Calm In Today’s Stressful Life: Click here How To Improve Communication Skills with 12 Strategy: Click here Career Tips for Freshers: Top 7 Hacks To Land Your Target Job: Click here Which Graphics Processor is Best for Gaming 2021?: Click here Feel Like Demotivated? Check Out our Motivation For You: Click here Top 5 Best Mobile Tracking App in 2021 For Mobile & PC: Click here 5 Proven Tips For How To Look Beautiful and Attractive: Click here Home Workouts During The Lockdown For Fitness Freaks: Click here |
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